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EA6900 After Creating the Smart WiFi Account, I get a "No Associated Networks" message

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Well, I got my new EA6900 router and set it up following the Quick Start Guide, using my laptop directly connected to the router via an Ethernet cable.

 

After creating my new Smart WiFi Account and getting the router running, I took my laptop back to my desk, and connected via WiFi, using my new SSID and Wireless password. Then I checked the speed, and replied to the email to Verify my new Smart WiFi account.

 

Then I used the linksyssmartwifi.com URL to log back on to the router using my new Smart WiFi Userid and Password.

 

However -  I got the message "No associated networks. The Linksys Smart WiFi account specified does not have associated networks".  Huh - what does that mean?

 

Fortunately I could still logon by just using the Router Password, but why didn't this new Smart WiFi account work? And where do I setup the "Associated Networks"?

. . . . .

 

If you are getting this same "No Associated Networks" error message, then here is the answer:

 

***  You MUST remain cabled to the router via Ethernet for your INITIAL logon to your new Smart WiFi account. ***

 

This will cause the all-important "Associate Router" panel to appear, where you enter the Router Password to "associate" its network with your Smart WiFi Account.   Was that little tidbit mentioned in the Quick Start Guide?  Nooooooooo!!

 

Of course, then you can go searching for answers like I did, and perhaps even find the knowledge base article "Creating a Linksys Smart Wi-Fi Account". And if you work your way down thru it, all the way to Step 4, you'll see the "Associate Router" panel that didn't appear when you tried to do your first logon using a wireless connection.  An easy mistake to make.

 

And if you look very carefully at the fine print of Step 4, you'll see at the end of the so-called "Quick Tips" this little tip:

"Associating your account remotely is not possible."

 

Well Thanks, Cisco! By hiding that little tidbit so well - it was like an Easter Egg hunt, trying to figure out what "No Associated Networks" really meant. Please fix the Quick Start Guide to include a Step 6 with this very necessary "Association" step in it.

 


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