Hi!
I have been having issues connecting to my university's adobe connect sessions. This was not an issue until I added a password to my linksys wifi and also added the WPA configuration. I have contacted my internet service provider, as well as my university's IT department but they have not been able to figure it out. I tried removing the wifi password and it did not connect. I also have tried on four different computers (one being a Mac) and NONE worked. This is what tells me it's a network problem.
This is the email I received from my university's IT rep:
What I would suspect is that the router is filtering Adobe Flash content,
> which is used by Adobe connect, and thus not able to access Adobe Connect.
> Unfortunately, I cannot troubleshoot your router.
>
>
> However; I did some research into Connect and they showed the following
> ports being used for Connect sessions:
>
> -- 1935 (RTMP)
> -- 80 or other HTTP port
> -- 443 if SSL is enabled
> -- 25 for SMTP (optional)
> -- 1433 for external database (optional)
>
> With this information you could contact the router manufacturer to request
> they open those ports. I can¿t think of a reason they would be closed, but
> plausibly the meetings were detected as `shady activity¿ by an overzealous
> firewall.
>
I am not sure what to do with this informaiton. I added the 80 and 443 port and it was still unsucsessful. Any help anyone can provide to solve this issue would be greatly appreciated!!!
Thank you!
A